Support
Write to us at hello@learnromanianapp.com. A person reads every email.
It helps to say which phone you use, the app version (at the bottom of Settings) and what you tapped before the problem.
Common questions
How do I cancel?
Lifetime is one payment, not a subscription: nothing renews and there is nothing to cancel. Monthly renews every month until you cancel, which you can do anytime:
- in the app, at Progress → Settings (top right) → Manage subscription;
- on iPhone or iPad, at Settings → your name → Subscriptions;
- on Android, at Google Play → your profile picture → Payments & subscriptions → Subscriptions.
Cancel during the free trial and it stays free until the trial ends. Deleting the app does not cancel a subscription.
When am I charged?
Lifetime: once, when you buy it. Monthly: when you confirm, then each month until you cancel. With a free trial, nothing until the trial’s end date, which the app shows before you start; then each month. See the terms for the details.
I changed phones. How do I get the full course back?
Tap Restore purchases in Settings (or Restore purchase on the plans screen), signed in to the store account you bought it with. A purchase on the App Store works on Apple devices with the same Apple ID; one on Google Play works on Android with the same Google account. It does not move between iPhone and Android, because the app has no accounts.
Will my progress come with me to a new phone?
On iPhone and iPad, the app backs your progress up to your iCloud account automatically while you are signed in to iCloud, and it comes back when you install the app on a new device with the same Apple Account. Settings → Export and import shows whether the backup is on.
Anywhere, including Android: Settings → Export and import → Export progress saves a file. Move it to the new phone (Files, email, a cloud drive) and use Import progress.
Do I need an internet connection?
No, except for speaking practice. The phrases, audio, notes, quizzes, conversations and Review all work offline.
Why can’t I use speaking practice?
Speaking practice uses your phone’s own speech recognition for Romanian, so it needs three things:
- an internet connection; offline, the button stays visible but grayed out;
- permission for the microphone and, on iPhone, speech recognition. If you said no, turn them on in your phone’s Settings → Acasă;
- a phone whose speech recognition offers Romanian. Where it doesn’t, the app hides speaking practice.
Your voice is never saved, and never sent to us; see the privacy policy.
My reminders don’t arrive.
Check that notifications are on for Acasă in your phone’s settings, then turn Reminders on in Settings and pick the hour. Reminders are scheduled on the phone, so Focus modes and battery savers can hold them back.
Can I get a refund?
Purchases go through Apple or Google, so they handle refunds: on the App Store at reportaproblem.apple.com, on Google Play from your order history or Google Play’s refund help.
How do I delete my data?
Delete the app, and your progress and settings on the phone go with it (on iPhone, a random install identifier with no personal data can stay in the Keychain). A backup copy in your iCloud or Google account stays under that account’s control. We hold nothing that is linked to you, since the app has no accounts; the privacy policy lists the anonymous data the app sends.
I found a mistake in the Romanian.
Thank you. Email hello@learnromanianapp.com with the phrase, the topic or conversation it is in, and what you think it should say. Every line is checked by a native speaker, and we correct the ones you find.